Refund policy

Refund and Return Policy

We want you to feel confident ordering from Tail Waggin Comfort. Please review the policy below before purchasing.

Return eligibility

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be:

Unused, unworn, and in its original condition
In its original packaging with any included tags, instructions, accessories, and parts
Accompanied by your order number or other proof of purchase

To request a return, email tailwagginprints@gmail.com with your order number and the reason for the return.

Please wait for return instructions before mailing anything. Items returned without prior authorization may not be accepted. The return address may differ from the address shown on the original package.

Return shipping

Customers are normally responsible for return shipping costs unless the item arrived damaged, defective, or materially different from what was ordered.

Original shipping charges are not refundable. If we provide a prepaid return label for a customer-preference return, its cost may be deducted from the refund.

We recommend using a trackable shipping service. We cannot issue a refund for a return that does not reach the authorized return location.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If an item is damaged, defective, incomplete, or incorrect, email tailwagginprints@gmail.com within 7 days of delivery. Include:

Your order number
A description of the problem
Clear photographs of the item, packaging, and shipping label

We will review the information and provide an appropriate resolution, which may include a replacement, refund, or other remedy.

Do not discard the product or packaging until we have completed our review.

Items that cannot be returned

For health, hygiene, and safety reasons, we cannot accept returns of:

Used pet bedding, blankets, mats, bowls, feeders, grooming products, cleanup products, or other items that have had direct contact with an animal
Items showing pet hair, stains, odors, washing, wear, damage, or alteration
Personalized or custom-made products
Gift cards
Clearance or final-sale products when clearly marked as non-returnable

This restriction does not apply when an item arrived damaged, defective, or incorrect.

Exchanges

We do not process direct exchanges. The quickest option is to return an eligible item and place a separate order for the preferred item after the return is approved.

Cancellations and address changes

Cancellations and address changes Customers may request cancellation within one hour after placing an order. Contact tailwagginprints@gmail.com immediately if you need to cancel an order or correct the shipping address. After the one-hour cancellation window, we will still try to help, but we cannot guarantee cancellation or address changes once an order has entered processing or fulfillment.

Refunds

We will notify you after the authorized return has been received and inspected.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for your bank or credit-card company to process the refund after it is issued.

If more than 15 business days have passed since we approved your refund, contact tailwagginprints@gmail.com.