Shipping policy

Shipping Policy

Tail Waggin Comfort currently ships physical products to eligible addresses within the United States only.

Order processing

Orders generally require 1–5 business days for processing before shipment.

Business days are Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays begin processing on the next business day.

Processing times may be longer during holidays, severe weather, unusually high order volume, inventory changes, or other circumstances outside our control.

Estimated delivery times

After an order ships, estimated delivery is generally 3–10 business days.

Processing and delivery estimates are not guaranteed arrival dates. Carrier delays, severe weather, address problems, inventory changes, and other circumstances may affect delivery.

If a product has a different delivery estimate, that information will be presented on the product page or during checkout when available.

Shipping charges

Any applicable shipping charges will be displayed during checkout before payment.

Shipping charges are based on the products, destination, selected delivery method, and available fulfillment options.

Fulfillment locations and separate shipments

Products may be fulfilled from different locations. When an order contains multiple products, the items may arrive in separate packages and on different dates.

Separate packages from the same order may have different tracking numbers. You will not be charged additional shipping solely because we divided an order into multiple packages.

Tracking information

When tracking is available, it will be emailed after the order ships.

Tracking information may take 1–3 business days to begin showing movement after the carrier receives the shipment.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact tailwagginprints@gmail.com immediately if you notice an address error. We will try to correct it, but we cannot guarantee address changes after an order has entered processing or fulfillment.

Tail Waggin Comfort is not responsible for delays, failed delivery, or additional shipping costs caused by an incomplete or incorrect customer-provided address.

Delayed orders

Carrier tracking may occasionally pause or take several days to update.

If tracking has not updated for 7 business days, or the order has not arrived after the estimated delivery period, contact tailwagginprints@gmail.com with your order number. We will investigate the shipment with the carrier or fulfillment provider.

Packages marked as delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the shipping address on the order is correct.
Check around the delivery location, mailbox, building entrance, and other secure areas.
Ask household members, neighbors, or building staff whether they accepted it.
Contact the carrier using the tracking number.
Email tailwagginprints@gmail.com if the package still cannot be located.

Please report a missing delivered package within 7 days of the delivery scan so we can investigate. A carrier’s “delivered” scan does not automatically guarantee a refund or replacement, but we will review each case fairly.

Damaged packages or incorrect items

If an order arrives damaged, defective, incomplete, or incorrect, contact tailwagginprints@gmail.com within 7 days of delivery.

Include your order number and clear photographs of the product, packaging, and shipping label. Keep the product and packaging until we complete the review.

Returned or refused packages

If a package is returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect it, contact us for assistance.

Any refund or reshipment will depend on whether the package is successfully returned and the reason for the failed delivery. Additional shipping charges may apply when the customer provided an incorrect address or refused a correctly fulfilled order.